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Sim card not working

pmrita
Great Neighbour / Super Voisin

I ported my number in and it looks like the port was succesful as it shows my old number in the portal under my profile.  Problem is when I put the sim card in it doesn't work.  If i put my old telus sim card in it still works so I'm thinking the port was not succesful???  I get no service when I put the Public mobile sim card in

2 REPLIES 2

JK8
Mayor / Maire

@pmrita 

 

Did you get the text from Telus confirming that you wanted to port your number to PM?

Meow
Mayor / Maire

Can you try your PM SIM in other phone?

No matter if port is successful or not you should be able to at least make calls/sms. If port is not successful you will not be able to receive calls/SMS.

What message do you get when you insert PM SIM?

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