Sim card not working on phone after activation

[unionm95]

Hello. I have activated my sim card on 10.30pm in 30th Jan 2020. I ported in my number from Chatr and wait until next day morning and my phone just show "SIM not provisioned for voice" . Then I think it might be the port in problem and i swith to a new number through the public moobile site and I still do not get any signal. Please help me. Thank you.

[softech]

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@Marilyn65 wrote:
I activated my sim card on line and it won't work

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@Marilyn65   Is it showing "Sim not provisioned" or "No Network" on the phone screen?

did you try on a second phone?

[Anonymous]

 @Marilyn65 : What make/model phone is it? What doesn't work? Calls in/out? Texts in/out? Internet browsing? Any messages pop up when you restart the phone?

[Marilyn65]

I activated my sim card on line and it won't work

[darlicious]

@computergeek541  Yes thank you...it looks like @Jb456  and both concentrated on the possible number loss and skipped over the real message within a message.

[Jb456]

@computergeek541  thank you for taking the time to explain that!

[computergeek541]

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@Jb456 wrote:

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@computergeek541  thank you for the great explanation. Noted for future. Reason I listed it in this case was because he ported from ChartR and said 24 hours later he requested a new number through public mobile so I did not want the OP to lose his chatr number and thought maybe they could save it for him... @computergeek541 Do you know if he would have lost his ChatR number if he just opened a ticket for mods? Considering he was in process of porting then switched to another number? Thank you for the help and knowledge!

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The only way for the customer to have lost the Chatr phone number would be if the number porting was already complete (or if it wasn't kept active at Chatr: ie. stopped paying).  If the customer's Chatr account wasn't active, Telus' porting team can't do anything about that.  

If the number did finish porting to Chatr, yes, the customer performing a number change would cause the phone number to be lost. Once again, the Telus porting team can't fix that.  That would be a Public Mobile specific issue.

If the Chatr service is still working, that means that number porting has failed at this piont, and the customer should continue to use the Chatr service for now. Telus porting can fix stuck ports, but there are other issues that Public has to fix first.  Since contact with the moderators will be required regardless, the customer might as well have the moderators do all of it.

The Telus porting team does not have access to a customer's Public Mobile account.  Whether a Public Mobile account wasn't activated properly or if the customer did accidently change the phone number, only Public Mobile's moderators can help.

[Jb456]

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@computergeek541 wrote:

@Jb456 @darlicious 

Since there is a message that says "sim not provisioned for voice", calling the Telus porting team cannot fix this.

The Public Mobile service doesn't appear to be working at all. Sometimes, Community members see this situation in which a Public Mobile account is opened but something goes wrong with the activation and the servcie is othewrwise non-functional.

If someone calls the Telus porting team and they "fix" the number port (if it hasn't already been fully ported), that would actually be an extremely bad thing.  The number porting would complete to a non-functioning Public Mobile service.

If the number porting isn't complete, that means that the customer at least still has access to that phone number and can use it at Chatr for now. Completely the port isn't what a customer wants, at least not until the Public Mobile account activation and provisioning issue is first fixed.

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@computergeek541  thank you for the great explanation. Noted for future. Reason I listed it in this case was because he ported from ChartR and said 24 hours later he requested a new number through public mobile so I did not want the OP to lose his chatr number and thought maybe they could save it for him... @computergeek541 Do you know if he would have lost his ChatR number if he just opened a ticket for mods? Considering he was in process of porting then switched to another number? Thank you for the help and knowledge!

[computergeek541]

@Jb456 @darlicious 

Since there is a message that says "sim not provisioned for voice", calling the Telus porting team cannot fix this.

The Public Mobile service doesn't appear to be working at all. Sometimes, Community members see this situation in which a Public Mobile account is opened but something goes wrong with the activation and the servcie is othewrwise non-functional.

If someone calls the Telus porting team and they "fix" the number port (if it hasn't already been fully ported), that would actually be an extremely bad thing.  The number porting would complete to a non-functioning Public Mobile service.

If the number porting isn't complete, that means that the customer at least still has access to that phone number and can use it at Chatr for now. Completely the port isn't what a customer wants, at least not until the Public Mobile account activation and provisioning issue is first fixed.

[popping]

@unionm95 

Chatr online does not give you your account number.

Did you call Chatr to get your Chatr account number?

If not, call now to get it while waiting for moderator.

I ported 2 numbers from Chatr to PM before Christmas and Chatr released these numbers withing 30 minutes.

[will13am]

@unionm95 , what does the self serve account show?  Is the account in active status?  No connection may suggest problems with activation.  The potential loss of the old phone number is a premature concern.  Check the Chatr SIM card for functionality.  If there's signs of activation problem or porting issue, contact the moderator team for support.  The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.

[geopublic]

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@unionm95 wrote:

Hello. I have activated my sim card on 10.30pm in 30th Jan 2020. I ported in my number from Chatr and wait until next day morning and my phone just show "SIM not provisioned for voice" . Then I think it might be the port in problem and i swith to a new number through the public moobile site and I still do not get any signal. Please help me. Thank you.

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@unionm95  Whatr kind of phone do you have? Did you make sure is supports bands UMTS/3G B2 and B5?

In the future, never change numbers while a port is in progress. The number has nothing to do with your error.

[darlicious]

@unionm95  Yes I agree with @Jb456  you've made a bit of a mess of things with using the change number option....try the telus porting department as soon as you wake up. They can at the very least tell you the status of your port. If it's stuck then maybe the change number won't work or they might be able to save it before it goes back to rogers. You can do this while you are waiting for the moderators to contact you.

[gblackma]

@unionm95  What does it say when you dial 611. Did you Get the welcome message from PM? Is everything else but your voice working properly ? Send /receive texts, etc

You can contact a moderator and explain your situation. Click on the green questionmark in the white circle at the bottom right of your screen . This connects to the autobot Simon . Type moderator and follow the prompts to get to one ( CLICK on account specific question and human and submit a ticket 

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@unionm95 wrote:

Hello. I have activated my sim card on 10.30pm in 30th Jan 2020. I ported in my number from Chatr and wait until next day morning and my phone just show "SIM not provisioned for voice" . Then I think it might be the port in problem and i swith to a new number through the public moobile site and I still do not get any signal. Please help me. Thank you.

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