Sim card not received

[georgesq40]

My wife ordered a sim card, order number 290788,but we have not received it. Can you check and send another? 

[JL9]

Many have said it seems to be 3 weeks if not longer now. Going forward if you ever need a sim again you may want to go in store or order from a place like Canadian Cell Supplies as it is much quicker and you don't have to deal with the headache of such a big delay. 

[softech · Accepted solution]

@georgesq40   Ordering SIM from PM online is a bit slow.  Usually it takes 2 to 3 weeks.  

If you would like to double check the order status, please message PM Support directly with your order number:

here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

If you need it urgently for activation, you might want to activate in store.  Most stores will give out the SIM for free if you activate with them

[iliketotalk]

@georgesq40 hi we are customers like you sim cards can take up to2 weeks for delivery hang in there