Sim card issue

[Memphis510]

I purchased a sim card that I'm trying to set up on my son's phone, using my email account. I think I may have done something incorrectly as I'm unable to get it to work. I purchased a subscription plan thats attached to my email but I can't get the sim to work with it. Please help. 

[hTideGnow]

hi @Memphis510 

click this now and submit ticket 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Memphis510]

We’ve noticed you have an active Public Mobile service and would like to confirm your full access. A 6 digit code associated with your EverSafe ID will be sent to

phone numberWe will need you to confirm this number."

It says this when I sign in. I have the number set up but no access to the number itself, if that makes sense. 

[Memphis510]

I have a physical sim card but didn't put it in the phone during the subscription process. I put it in afterwards. 

[hTideGnow · Accepted solution]

hi @Memphis510 

And you have a physical SIM card with you?  Do you remember you putting the SIM card number during the subscription process

You can  submit a ticket with CS agent and they can help to check if a physical sim was used or update the SIM card number

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Memphis510]

Samsung Galaxy s10 is the phone.

[Memphis510]

I don't but I set up the subscription under that email. I believe I may have accidentally set it up for eSim vs. a sim card.

[Memphis510]

No, one account with one email address

[Phil_Adelphus]

@Memphis510   Just to clarify, you're trying to set up two accounts with the same email address?

[HALIMACS]

@Memphis510 

Do you have active service here under that email address?

The reason I ask is you can only have one account/service per email address so you will need to set up another email for other accounts. 

[softech]

@Memphis510 

what phone do you have? does it only showing SOS? You can try on another phone and see if it connects to PM network.   

If it does and just not connecting, try click Reset All Networks