Sim card did not arrive

[mjrob]

Hello,  I've ordered a sim card and it has not arrived.  I've put in a ticket.  Anyone know what happens next?  

[mjrob]

this is what the search said :  There are no Public Mobile retailers in this area. 

But thanks!!

[benfatto]

@mjrob SIM locations: https://www.publicmobile.ca/en/on/store-locator

Call before setting out. Not all locations will stock PM SIMs. 

[mjrob]

Thank you for your help 🙂

[mjrob]

Thank you!

[mjrob]

It's been 14 days.  It's just weird since my wife's phone and sim card came within the first week.  My sim was ordered at the same time.  Thanks

[mjrob]

Thank you, I was told at the mobile place that Public no longer deals retail.  My wife's phone came quickly with a sim card.  Mine was ordered the same day.  I can try and see if we have a corporate location here.  

[hTideGnow]

Hi @mjrob how many days?

it could take 5 to 3 weeks.  if over 10 business days, try submit ticket with CS agent and ask for update

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[will13am]

@mjrob , if you have put in a ticket monitor your private message inbox for a response to the ticket.  The CSAs will likely redo the order.  

[hairbag1]

@mjrob 

watch the little envelop icon on top right side of page will be highlighted when they respond.

[HALIMACS]

@mjrob 

you wait for the customer support agents to respond.

You will know they have when there is a little red number on the envelope icon in the upper right of your community screen.

Adding:   it can take many weeks to receive a SIM card.  If you need one sooner, you can always pick one up at a corporate Telus or Koodo or mobile klinic location.  Best to call ahead first to see if they have any in stock.