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Sim/Hardware issues

Emma19
Great Neighbour / Super Voisin

Hi,

My SIM card did not arrive and it has been more than 10 business days.

Should I order a new one? Or is it going to take more time?

 

Emma

2 REPLIES 2

Alexandf
Model Citizen / Citoyen Modèle

@Emma19 

send Private message CS_Agent at: and ask them tracking number, or get refund and go to any store telus or koodo to buy it.

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


(envelope icon on the top right) CS_Agent will reply you there.

BKNS27
Mayor / Maire

@Emma19 

PM normally take 3-10 days to ship out then it is up to Canada Post to deliver to you.

It could take up to 3 weeks to arrive.

If you are in a rush, go to your local Telus/Koodo store and pick one up.

Need Help? Let's chat.