Sim Card Refund

[gtclam]

I bought a sim card yesterday from Telus Shop. I would like to request a refund for the Sim Card that I ordered online while I subscribed my plan.

[computergeek541]

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@gtclam wrote:

I chat with someone online and answered my questions and communicated with me. I don't think it was AI. Please check with the chat history.

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That isn't a live chat.  It's non-real time messaging with a customer support agent. Unfortunately, I wouldn't be able to check the discussion history as I do not work for Public Mobile.  Please remember that requests to Public Mobile generally cannot be made by posting a message in this Community message forum.  With the exception of the CSA_PM, nobody who has replied in this message thread works for Public Mobile.

[CSA_PM]

Thank you for the escalation!

The customer is already in contact with an agent.

[hTideGnow]

hi @gtclam 

unless you are exchanging message  with PM @CS_agent via Community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

other are just AI chat

[gtclam]

I chat with someone online and answered my questions and communicated with me. I don't think it was AI. Please check with the chat history.

[computergeek541]

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@gtclam wrote:

I subscribed the plan yesterday. My husand had a live chat with your representative about the sim card issue. While I tried to pick it the sim card from a Telus Shop in Richmond Centre in Richmond BC, the online system does not allow me to do so. I was forced to order the sim card which will be sent to me via post office. After that, I had a live chat with a representative online. He told me that I could purchase a sim card in physical Telus of Kooda Shop and ask for refund of the sim card that I ordered online.

Please credit the cost of the sim card to my account as soon as possible. If you have any questions, please feel free to contact me. Thank you for your attention.

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Public Mobile doesn't have live chat for customer service, but as you've been told by Public Mobile to ask for a credit, you'll need discuss this with them. I've escalated the case so that a customer support agent will contact you.

[gtclam]

Dear Sir/Madam,

I subscribed the plan yesterday. My husand had a live chat with your representative about the sim card issue. While I tried to pick it the sim card from a Telus Shop in Richmond Centre in Richmond BC, the online system does not allow me to do so. I was forced to order the sim card which will be sent to me via post office. After that, I had a live chat with a representative online. He told me that I could purchase a sim card in physical Telus of Kooda Shop and ask for refund of the sim card that I ordered online.

Please credit the cost of the sim card to my account as soon as possible. If you have any questions, please feel free to contact me. Thank you for your attention.

[hTideGnow]

hi @gtclam 

sim card is usually a non-refundable item.  But check with PM, if you waited too long for the delivery, you have an argument and PM support might be willing to provide you a credit

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Chalupa_Batman]

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@gtclam wrote:

I bought a sim card yesterday from Telus Shop. I would like to request a refund for the Sim Card that I ordered online while I subscribed my plan.

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Hello @gtclam 

That's very simple. Just reach out to a CS Agent and show them a copy of the invoice you paid. They will gladly credit your account. Just sign up, get everything going and when you log into your account, here's how to reach Customer Service.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.