Sim Card Activation

[Mashayekh]

Hello,
Good day.

Last night, I tried to activate my line, but unfortunately, at the final step, the system gave me an error saying that the SIM card subscription could not be activated and that I should contact support.

I exited and logged in again, but when I entered the SIM card number, I received the message “Sim Card is already in use.”

What do you think I should do? Is it possible for you to activate the SIM card for me?

Best regards,
Tooba

[slusagm]

@Mashayekh 

i assume Maria is the CS_agent? you have to go back to the message and reply Maria directly 

Come here and find the message to reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Mashayekh]

Hello again,

Maria suggested that, due to the high number of subscriptions, I create a new account and use a new email. I’ve just paid $30 for the one-month plan. If I go ahead and create a new account, will I need to pay the same amount again? I would greatly appreciate your assistance in getting a prompt response.

Best regards,
Tooba

[CSA_PM]

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.

[softech]

@Mashayekh 

I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Mashayekh]

Hello,

I tried all the methods you mentioned last night, but unfortunately, I encountered the same error again.
Here is my SIM card number: ##################
Could you please activate it for me?

Best regards,
Tooba

[BKNS27]

@Mashayekh 

Sounds like could a glitch in the activation. Power off the phone then place the SIM into your phone and power on the phone. You will receive a 2FA code to complete your activation.

If your phone isn’t connected to the PM network then contact a CS_Agent to help complete the activation by clicking on the Chat icon then type in Submit a Ticket then Contact.

Or dm them at 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437