Significant issues with new subcription

[mdouce]

Just signed up for the flash sale plan. Attempted to transfer my number from Koodo. Koodo plan was successfully cancelled, and the Public Mobile could not complete the transfer on their end. Keeps failing at setting up an esim. Gives no useful advice, and only resource is a crap chatbot. Try to register my phone as a trusted device after the 10th time having to copy a 2fa code from email. Now it’s sending the code my phone number, which hasn’t been ported and thus is useless. Very unimpressed with the setup process thus far.

[Moses_B]

@mdouce We apologize for the inconvenience and delays, but please, send a private message to CS_Agent over the next link so we can review your case: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Adzlbrzl]

Hey! Why can’t I get anyone to respond to my public ticket? I’ve posted 4 since Tuesday and can’t access my account. 

desperately need someone to help me so I can activate my account! 

[hTideGnow]

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@CS_Agent wrote:

Hey there,

Thanks for reaching out! My name is Monica. I'd be more than happy to help you.

In order to provide you with the necessary assistance, please create a ticket at this link.  

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

Since this ticket is public and we need to access your account to see what is happening, it is necessary to create a private ticket. 

Kind Regards,
Monica 🌸
Customer Support Agent.

---

hi @CS_Agent 

you have only provided them the inbox link

you should give them this link instead

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[CS_Agent]

Hey there,

Thanks for reaching out! My name is Monica. I'd be more than happy to help you.

In order to provide you with the necessary assistance, please create a ticket at this link.  

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

Since this ticket is public and we need to access your account to see what is happening, it is necessary to create a private ticket. 

Kind Regards,
Monica 🌸
Customer Support Agent.

[Frank52]

It would need to be done with Public Mobile. Please use the following link to write to the Public Mobile customer service and explain your issue to them. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They will respond to your so keep checking on your community inbox. The unfortunate part is that wait times are very long at the moment due to incredibly high volumes. The average wait times are currently 1-2 days for a response back. They will fix the issue when they get back to you though. Hang in there!

[mdouce]

Are you saying raise a ticket to Koodo, or to Public Mobile?

[Chalupa_Batman]

With Koodo, best to create a ticket for assistance.

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.