Service issue

[Adzlbrzl]

I’ve lost access to my account and haven’t had service all week. I don’t see any emails explaining what happened and I’ve submitted 3 tickets since Wednesday, with no follow up from any agents. 

Im just looking to resolve this issue so I can make phone calls again for my work. Again, can’t access my account, and haven’t had any support to resolve this. Does anyone have any suggestions to get connected with an agent and get this issue solved? 

[Moses_B]

@Adzlbrzl We apologize for the delay, please double-check your community inbox, as our team members will assist shortly.

[Adzlbrzl]

I’ve already done that 3 times since Tuesday evening and haven’t heard back from anyone. Just sent my 4th message. 

[slusagm]

@Adzlbrzl 

Open ticket with PM 

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage