Signed up for 12GB Promo only have 6GB

[Snippy]

Hi there,

I was on the 90 day 4GB plan and during my second month in there was the 90 day 12GB plan. I switched to it but it did not take affect until today. I just checked my plan data and it only says I have 6GB. Does it not honor the plan promo during my time of switch? If not that seems kind of unfair 😕 Some help please 😞

[torontokris]

The extra data *may* have to be aded by a moderator.

Click this Moderator_Team link to send a private message for assistance.
More info on moderators:  http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

Include your phone number in the message to the mods, NOT publicly on the forums

[Acekiller]

Sometimes the additional data needs to be manuallly added by the mods.

[pakmode]

^  +1

Be patient, young grasshopper. 

[PublicUser1]

When I signed up with a similar promo, it took about 24 hours until the extra bonus data was added to my account. I would say be patient for a day or two, and if the bonus is not added, then contact a Mod and they will help you out.