@terttu wrote:
I set up an account for my elderly mother so she could use a simple burner phone in case of emergencies. The burner phone does not receive text messages. When I try to sign in to My Account (on the App and on the web) I get a code sent to my cell phone. I enter the code and it is accepted. Then another code is sent to the burner phone, which stymies the sign in process. Can anyone help solve this issue?
The 2FA code for your mother's account and for your account (if you also have one) are different. The code for your account cannot be used to log into your mother's account. For your mother's account, try the resend code/didn't get code button to have the 2FA code sent either through a phone call or by e-mail.
