Should service suspension change promotional plan fee?

[phoneloser]

Hello,

I was on the $25/month 6 GB 4G plan and my service suspended today. When I go to pay, it says the price is $45/month. Is this expected or a bug? If I lost my promo I just made a major mistake letting it slip.

Also there is a typo on the mobile renewal page (screenshot below) that says “Last susbscription” 

 

 

[Handy1]

@phoneloser  Gotcha well that’s one sweet plan for sure I’m jelly 

[phoneloser]

Yes, and also apparently some legacy plans have built in discounts too, and you won’t see them reflected in the rate until the charge.

[Handy1]

@phoneloser  Oh good must have been your loyalty rewards auto pay and friend referral . That give you the discounts . Happy you got it all sorted out 🙂

[phoneloser]

Okay, following up on this after talking to support. I don’t fully understand the answer, something to do with discounts, but in the end, it still says $45 but I only had to pay $25 this month again so everything is OK.

[Handy1]

@phoneloser  Also if for whatever reason . It’s now $45 for 6GB note there’s also 20GB plan for $39 

[phoneloser]

I am in Ontario, yes I was very happy to get that plan! Thank you I will message them. 

[Handy1]

@phoneloser  It should be same plan . This must be a Quebec plan I’m guessing I never seen the $25 plan have 6GB that’s a great plan . Have support investigate that for you 

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