If you mean you just have a new cellphone...just take sim outta old cell and install in new cell. If you're currrently using esim, just download the PM app and log in to your account on the new cellphone to buy a new esim...it'll end up being a free purchase.
PM is an online service and you manage your own account. Not a full service like the mid and top tier carriers.
Here is how you setup an account and activate your SIM:
The steps must be followed in exact order if you are porting your number over to PM:
Make sure your old SIM is active so DON’T CANCEL serviced with them.
Purchase a PM SIM from Amazon ($5) or Canadian Cell Supplies ($4) or pick one up from Telus/Koodo/Mobile Klinik store ($10.00) or eSIM from Public (ONLY if your phone is eSIM compatible so check).
Download the PM app on your phone to activate the SIM. There is an option to pick a new number or
Porting your old number = Use the old account number and not the IMEI to avoid issues. Complete to step 6. Note that your previous service is Koodo prepaid…you will need to pick a temporary number and contact the CS_Agent to complete the porting of your old number.
Keep the old SIM in your phone and wait for the text from old carrier and confirm with YES you are porting over to PM within 90 minute window once you get the text.
Keep the old SIM in your phone until porting process is completed because the old SIM will continue to work for about 2 hours.
Power off the phone once porting is completed then switch to PM SIM and power on your phone.
Get a PM app, select plan, get sim or esim, pay the bill and use an app to set up an account. Pick temp number and LATER when service is OK port your existing number (if you have it) from another provider.
You don't need CS agent to help setup new phone, and they cant help with that too
Just move your physical sim from old phone to new. Or if you have esim, download PM app on the new phone and login and buy esim from Account, Purchase Sim Card, Esim
