Setting up SIM

[Lainey_Bouquet]

I entered the wrong IMEI when changing to PM from Koodo. App is frozen on step 6. I can navigate to ‘my account through website, but unable to find button that allows me to go back and edit or modify the IMEI associated with my SIM

[Chalupa_Batman]

@Lainey_Bouquet wrote:

Account # xxxxxxxxxxxxxxxxxxxxxxxxxxx Koodo 

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CS_Agent to Chalupa_Batman

6m ago

Re: [ABUSE] By: Lainey_Bouquet / Board: get-support (814345)

Hello and thank you for contacting us!

Thank you for the report. The account number has been removed.

Kindly,
Razvan, CS_Agent

Yup...  it was removed. Thanks Razvan.😂

[Chalupa_Batman]

@Lainey_Bouquet 

Please delete that ASAP. This is a public forum and everyone can see that. Click on the little arrow pointing down with the minutes ago. Hit edit reply and delete. then save .

[Lainey_Bouquet]

Account # xxxxxxxxxxxxxxxxxxxx Koodo 

[Chalupa_Batman]

Hey @Lainey_Bouquet 

As @Handy1 will send you the porting number, I could also recommend clicking the bottom right corner chat bubble and enter Customer Service Agent to help fix this as well if you don't have time to make a call or sit on the phone for a while.

[Handy1 · Accepted solution]

@Lainey_Bouquet  No worries I’ll send you the porting team number private message . And they. Can re trigger the port request for you . And just give them old providers account number and ignore the IMEI . It’s not needed and usually causes issues anyway . Remember to leave old providers sim k the phone to reply YES to the confirmation text to port