Service

[KATT1980]

How do I get my account going after it was inactive I added the mins and the person who set up pin f

[cellphoneuser1]

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@KATT1980 wrote:

Tells me I have $30 but my account is still not available 

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What does your plan costs? You say you added minutes.  Adding minutes with add-on doesn't reactivate your account from suspensiion and adding money doesn't add minutes.  The full plan cost needs to be paid.

[dust2dust]

Did you have a credit card fraud problem recently?

Along with your balance, did it say it was suspended?

Are you able to access the email account that you registered here? Is there some other problem with logging in to your account?

[softech · Accepted solution]

@KATT1980 did you reboot the phone?

Best to login to My Account ueimg Incognito mode and check the account status there.  Check if the money you loaded is at Available fund.  If it is try to click Reactivate my plan 

In case, you have no access to My Account, first  

try to use the Reset Password link there on the login page (or direct link: https://myaccount.publicmobile.ca/en/forgot-password) enter any possible email addresses you could have used and see if it works

if not, PM support will be your friend then, please open ticket with them

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[KATT1980]

Yes voucher and it would of been enough for my plan is there away I can reboot my account 

[KATT1980]

Tells me I have $30 but my account is still not available 

[hTideGnow]

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@KATT1980 wrote:

How do I get my account going after it was inactive I added the mins and the person who set up pin f

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HI @KATT1980  you didn't finish writing?  can you slow down and explain?

did you just add voucher? you added by calling *611?

[esjliv]

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@KATT1980 wrote:

How do I get my account going after it was inactive I added the mins and the person who set up pin f

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@KATT1980 your post didn't see quite complete...?

The person who set up pin..was this someone in store/retail? If you activated instore, it is likely you may have not registered to log into your My Account yet.

If not, and you are a current customer (have been active within 90 days and have not ported out to another provider), you can submit a ticket here to: Create or forgot My Account email or password link

Once in My Account you can add vouchers or make a manual payment with a credit card to reactivate your account.

[HALIMACS]

@KATT1980 

What messaging do you see on the self-serve landing page after logging in?

Try rebooting device, resetting network connections, toggling airplane mode on and off, and removing and reinserting your sim card.

I presume your account was not suspended for greater than 90 days, because if it was, it is irretrievable to be reactivated.

[dust2dust]

You added voucher dollars? What recording do you get when you dial 611?