Service suspended

[Cryway]

Why was my service suspended today when payment due today? The day isn't even over yet

[computergeek541]

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@Cryway wrote:

Thx, I've been customer for years. Usually get reminder text. Nothing.  Came home from work and it wasn't working.  Bill paid as usual. Very odd but working now

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Public Mobile no longer sends reminders out and hasn't for a few years.  From my understanding, this was partially the result of some customers not wanting a reminder when autopay was enabled (which is actually now automatically enabled for all new customers), and the fact that there were also some complaints about Public Mobile sending these remdinders out late at night.

[Cryway]

Thx, I've been customer for years. Usually get reminder text. Nothing.  Came home from work and it wasn't working.  Bill paid as usual. Very odd but working now

[hairbag1]

@Cryway 

if your Public Mobile features (talk/text/data) are still working as expected...just ignore the Suspended notification. All will be well tomorrow. 

If features aren't working...follow suggestion above.

[softech]

@Cryway 

PM is on a 30 days cycle. , if the cycle date on My Account shows:

  Current Plan Cycle: Mar 09, 2026 - Apr 08, 2026

What it really meant is the cycle in fact goes from Mar 09, 2026 - Apr 07, 2026 11:59 PM EST.
  You need to pay on or before Apr 7th  to avoid service interruption if you are paying manually, or the service will be suspended early in the morning on Apr 8th

As your service is suspended now, login My Account and click Pay and Resume Services Now to make a payment.  Or use this link to load enough funds:

https://myaccount.publicmobile.ca/en/account/payment/funds/card

When loading funds for renewal, remember to add E911 fess if you are in the following provinces: AB, NB, NF, NS, NWT, NU, PEI, QC, SK

[Socrates8567]

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@Cryway wrote:

Why was my service suspended today when payment due today? The day isn't even over yet

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It is a common (and very annoying) quirk of Public Mobile’s billing system. Your service is likely suspended because their renewal process happens in a specific, multi-step sequence during the early hours of your payment date, and sometimes the "AutoPay" trigger fails or lags behind the "Plan Expiry" trigger. If you log into your account and see a red "Expired" or "Suspended" banner, but your phone is actually still making calls and using data, ignore the message. The website often updates to "Suspended" at midnight, but the actual payment isn't processed until between 2:00 AM and 6:00 AM ET. It usually fixes itself by mid-morning.

If you still require assistance, reach out to customer support.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you have issues with the ticketing system, use this link to directly message them. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They will reply here.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage