12-03-2022 04:57 PM
On Dec. 1 my account was suspended for an expired credit card. I contacted online and submitted payment which is on my account as paid and active on Dec. 1 it is now Dec. 3rd and my account is still not reactivated. My credit card says they took the payment Dec.1st. I need my phone.
Solved! Go to Solution.
12-03-2022 05:14 PM
You have to manually restart service. Do you see reactivate button?
12-03-2022 05:13 PM
Clear your browser cache and log into self service using incognito. What is your account status...is it Active? Is the money sitting in Available Funds? What does payment history say?