Service paid not recived had phone for a day then they cut off

[Mandybear]

I put the money phone and have propf but no plan they are saying i need to pay another 32$ but i put the full 60$ and no phone second month in a row i need my phone within 24 hour i need a mod to fix this

[Mary_M]

Hey @Mandybear,

Thank you for your patience!

I was able to find your account and I do see the payment, however the plan did not renew. Rest assured that I've just activated it for you, please turn your off and back on and everything should be working 🙂

Cheers,

Mary

[Mandybear]

I can log on but nothing is active

[Mandybear]

Nothing is active is says account suspended

[MoreYummy · Accepted solution]

Are you able to log into self serve to see if anything is activated?  We can go from there.  

Do you see any balance posted on your self server account ?  etc.

Is it suspended?