We purchased a plan with you for our trip to Mexico. It did not work the entire time we were there which caused us much inconvenience and loss. Since then, we have been trying to find a way to reach you to discuss this, to no avail. I finally figured out how to get this far after many many attempts and much frustration. Can someone please contact me so we can get this resolved. Thank you. I have no idea where this note is going or how I'll even know that someone is receiving it. Don't know what to do next. Help!!!!!!!!!!!!!!!!!!!!!!!!!
in hindsight, you should have come to the Community Forum when you first had problems. We could have given you directions. I've used the service when in Mexico and had no issues calling Canada or Mexico numbers as well my data worked great. I found best service was when connected to either of AT&T, Telcel or Movistar. For future trips make sure to enable Roaming. As a matter of fact...turn it on now and just leave it on. You'll never get a bill for overages or anything else as PM is a pre-paid service. Data will just stop working (until next regular plan renewal) if you reach the limit. Mine has been enabled since 2018 and never rec'd any overage or any other bill other than regular plan renewal cost.
We purchased a plan with you for our trip to Mexico. It did not work the entire time we were there which caused us much inconvenience and loss. Since then, we have been trying to find a way to reach you to discuss this, to no avail. I finally figured out how to get this far after many many attempts and much frustration. Can someone please contact me so we can get this resolved. Thank you. I have no idea where this note is going or how I'll even know that someone is receiving it. Don't know what to do next. Help!!!!!!!!!!!!!!!!!!!!!!!!!
Hello
These forums are the first point of technical support for public mobile. There are options to reach out to a csa by this direct link or using the chatbot. You could have gone on the hotels wifi service and came here for help and several customers like you here could have helped you then and you would have had service.
