Service not working

[Geminijune]

Service not working at all. I texted this morning and now it's saying my service is not connected. Please help!!

[pm10f2]

Can't hear called party, PM OG

TELUS Landline calls OK

[Allan64]

Can't call other PUBLIC Mobile numbers.  rings but can't be heard.  been  like this all day.

[Meow]

Could be temporary outage.

Try later or ask somebody in your area with PM service how they do...

My data did not work 2 days ago before 9am. I did not start screaming and posting help messages. Just be patient and do not expect ANY service from ANY company to be all the time 100%.

[Phil_Adelphus]

@Geminijune   It looks from your past post that you joined PM in February this year, so the service was working fine up until today?  Have you tried turning airplane mode on for a minute or two and then off again?  Are there any Telus outages in your areas?

Telus outage map

https://www.telus.com/en/outages 

[hTideGnow]

hi @Geminijune 

was it just sms issue? can you get inbound calls?

if SMS, probably a problem with activation.  Please ask PM agent to refresh your account.  

  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437