Service disconnected

[MarinaLensu]

My service got disconnected. SIM card is showing SOS

[hTideGnow]

HI @MarinaLensu same result with 1-855-4PUBLIC?  if they cannot locate your account, you have missed the payment date.  If it was not too long, agent might be able to restore it for you, but you still need a new sim card and activate a new account.

Submit ticket with agent and discuss with them for a solution:

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[MarinaLensu]

Thank you for your reply! 
when I call 611 they can’t locate my phone number 

[esjliv]

@MarinaLensu - move your SIM card into another phone to ensure this is not a phone issue.

IF you don't have another phone try turning the phone off, removing your SIM card, then gently placing it back in. Restart your phone.

When you call 611 (or # 1-855-478-2542 or # 1-855-4PUBLIC from another device), what is your status?

[hairbag1]

@MarinaLensu 

use this link to message the CSA people for their help. Give them as much account info as you can ...ie, account number, cell number, name on account etc.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[MarinaLensu]

No. It is not 

[hairbag1]

@MarinaLensu 

how old is your cellphone ? Did you just buy it recently ? I'm asking as I wonder if it wasn't reported as stolen or blacklisted somewhere .