Sept 13th it shows 506 MB used ??

[shirleydimple35]

Since I only have 1 GB of data, I rarely use mobile data.  I was surprised to receive a text that said 75% used and next day another text that said 95% used. My iPhone 6 has a third party app installed called "My Data Manager".  I checked my Public Mobile account and  it showed 506 MB used on September 13th but my data manager app shows 0.2 MB used on that day.  Most of the time my phone is powered off , unless I am expecting someone to contact me.  I recall a 10 minute FaceTime chat on that day but I Googled this topic and a 10 minute Facetime chat uses about 30 MB of data.  In the past year , I always have about 800 MB  of unused data every month,  I cannot see how I used up 506 MB of data in one day.   Does Public Mobile have some way to prove to me that it was really  me that used up 506 MB of data on Sept 13th?  

[darlicious]

@shirleydimple35 

I think you can conclusively argue your point.....lack of pushback from the CSA would also indicate that there is a glitch that creeps up occasionally. If a customer is astute enough to have some evidence to prove their point I think the CSA's are instructed to just reset the data for the customer. Most customers don't even pay attention to their billing let alone their data usage.....  let us know how it goes......

[shirleydimple35]

My third party app is set up for same cycle as Public Mobile (it is not on a calendar month), plus, I did log into my Public Mobile account and checked each day usage to see that Sept 13 was the day that usage spiked.  My third party app shows that one specific day as 0.2 MB.   A lot of the comments I received discuss monthly usage but I am only talking about one specific day and that one day is covered by both Public Mobile and  "My Data Manager"

[BKNS27]

@shirleydimple35 

I would suggest you log into your Self Serve account. It is current up to date of your data usage and go to:

My Plan>View My Usage>change to 30 days on the drop down menu.

The Data Manager app your monthly data but PM is on a 30 days cycle.

[darlicious · Accepted solution]

@shirleydimple35 

That's a bit of a head scratcher....what is your make and model of phone? I looked there was a Google drive security update that you could have downloaded. Any chance you bounced off Wi-Fi? Is the 506MB both of the 12 hour blocks of data for that day? Does your phone show you daily or hourly breakdowns? Did your renewal occur on that date? 

You seem to manage your data well I think you have a good case to present to a CSA that it could be an error on pm's behalf. It is not unheard of for a sudden spike in mobile data usage that is incorrectly recorded in a users account and pm resets that data counter for the customer. It usually takes a customer that carefully monitors their data usage (like yourself) and can show that this is very unusual activity compared to their normal data usage. I would take it up with customer support. 

You may want to contact them via private message so you can fully make your case right from the get go. Be sure to include the following info to verify your account in your first message.

1. Full name and address on your account.
2. Email, phone # and 4 digit acct #.

Best of luck!

[softech]

@shirleydimple35   this is how you could track it on My Account,   

  go to Usage History, filter by "Last 7 Day" or setup the day you are interested with  (I suggest to setup to filter from First day of your cycle to today",  then sort by Call type and look for Web.  You can copy all the entries and have Excel to sum it up for you

but keep in mind, the data history is delayed by couple hours.  So, the last couple hours of data usage won't be there yet.

[t_p]

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@shirleydimple35 wrote:

Since I only have 1 GB of data, I rarely use mobile data.  I was surprised to receive a text that said 75% used and next day another text that said 95% used. My iPhone 6 has a third party app installed called "My Data Manager".  I checked my Public Mobile account and  it showed 506 MB used on September 13th but my data manager app shows 0.2 MB used on that day.  Most of the time my phone is powered off , unless I am expecting someone to contact me.  I recall a 10 minute FaceTime chat on that day but I Googled this topic and a 10 minute Facetime chat uses about 30 MB of data.  In the past year , I always have about 800 MB  of unused data every month,  I cannot see how I used up 506 MB of data in one day.   Does Public Mobile have some way to prove to me that it was really  me that used up 506 MB of data on Sept 13th?  

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Well, the onus is like more on you to show PM there is no way you could have used that data.

If your usage history in the past year backs up your claim, maybe they will take a look at your account.

Try sending them a ticket anyway to see what they say, but it may be helpful to post a screenshot of your usage so we can take a look and see if anything is out of order.

[softech]

@shirleydimple35     Generally speaking, PM data tracking if very accurate.  

You can get the usage history from My Account. 

For future, I think the best way to track data usage is to install app that does that   You are using My Data Manager, you have set it up to go in line with PM 30 days cycle?

Also, when you turn on Data for Facetime, it is possible some app might start downloading updates or even OS updates.  Really depends if you have all the proper settings to safeguard your data.  That's why install the app so you know which app used how much can you can track from the device level to see if the usage makes sense.