Sent 2 payments

[French222]

Hi! Please check my account, at xxx-xxxx and e-mail xxxxxxxxx@hotmail.com 

I sent 2 payments for the month of February of $25.30 by mistake because had received two public mobile payments from you. Please confirm me Thanks

Edit by Dunkman: removed personal information

[Yummy]

PLEASE edit your post and remove personal info (phone/email). This is public forum. I hope Oracles will edit it before damage is done.

If you see extra payment on your self-serving account, just leave it there as it will be used for next renewal.

You can ask for refund but it will take a while.

[esjliv]

@French222  - please remove all your personal information. This is a public forum you likely do not want your information in the wrong hands.

Edit your post by clicking the right top corner down arrow of your post.

Credit cards companies can show both Pending and Authorized/Approved charges.

Sometimes there are multiple Pending charges showing during activations or renewals, but when the payment gets authorized, the incorrect amounts will fall away, then the real one will stay.

If these end up being Authorized/Approved charges and the extra funds are not showing in your Available funds area, then contact Public Mobile Customer Support Representatives (CSA) for a refund.

[HALIMACS · Accepted solution]

@French222 

Any excess payments you make on your account will rest as a credit for future use. 

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.