Self serve portal not recognizing email address

[TheKnee]

Hello,

I've just setup a new account for my wife and went through the setup process. After submitting the credit card details the page timed out and asked me to log in again. I attempted to log in with the email address and password setup however its not reconizing the credentials. Using the forgot password doesn't reconize the email address either. The SIM was registered since attempting to go through the process again indicates that the SIM number is now invalid.

Thank you in advance.

[Spiral15]

I also had this experience, my email was not recognized through the web portal but the app worked and I was able to complete the phone setup.

[Triguy · Accepted solution]

If you are still having problems, try contacting a moderator.

Moderator can be reached at 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Triguy]

Try using a different browser.

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[geopublic]

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@TheKnee wrote:

Hello,

I've just setup a new account for my wife and went through the setup process. After submitting the credit card details the page timed out and asked me to log in again. I attempted to log in with the email address and password setup however its not reconizing the credentials. Using the forgot password doesn't reconize the email address either. The SIM was registered since attempting to go through the process again indicates that the SIM number is now invalid.

Thank you in advance.

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@TheKneeInsert the sim into the phone does it connect to the PM network? If yes, clear the browser's cache and try incongnito mode to login again.