Self serve password reset issue

[Mike22]

The email with the link to reset my password never comes to me.  Not in my spam box either.

[Torontoguy]

Me too here. submitted a ticket, not sure when will get response.

[MrsMartin]

I just had this problem yesterday(dec 3) as well. So I suppose it’s still an ongoing issue

[Triguy · Accepted solution]

If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon:

https://www.publicmobile.ca/en/bc/get-help -> on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"

[dolla18]

Send a PM to a moderator.  It may take abit of time.