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Self Serve down "for maintenance"...yet again

7789849803
Mayor / Maire

Self-serve is down again, without any forewarning. Seeing as how this is seemingly the billionth time this is happening without any warning, I don't know why I'm even bothering with creating this thread.

 

Capture.JPG

 

Care to respond, @Jeremy_M?

9 REPLIES 9

kutzki
Model Citizen / Citoyen Modèle
Lol @Luddite and @Jeremy_M. You two are hilarious. There's so much maintenance... Why don't Telus users have to go through this every other day? They don't get shut out of self serve XD. What needs so much maintenance?Shouldn't maintenence be a bi-monthly thing? Lol

Jeremy_M
Retraité / Retired
Retraité / Retired

@Luddite Hybrid maybe?

 

@Jeremy_M Human errors? I thought you were bots!


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

Jeremy_M
Retraité / Retired
Retraité / Retired

Agree 100% @Luddite,

 

Personally, I think we're pretty good when it comes to advising the Community of outages, besides the few human errors we had including yesterday's window.

 

I will definitely try to rectify this, and be more transparent with all of you.

 

Cheers,

 

Jeremy

@Jeremy_M Emergency maintenance could catch everyone off guard. However, a post outlining the expected duration would be in keeping with PM's transparency norm. The same goes for tower outages.


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

Shazia_K
Retraité / Retired
Retraité / Retired

Hey @IWIK

I responded on another thread for your self-serve issue, please send me your PM phone number via private message and I will be glad to assist you. 

 

Thanks,

 

Shazia

* Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.

Jeremy_M
Retraité / Retired
Retraité / Retired
Hey @7789849803,

It was a last minute maintenance window to be honest, and I found out too late before I could have posted something to warn the Community, my bad.

Jeremy

IWIK
Town Hero / Héro de la Ville
Don't worry, it's not in beta anymore this is supposed to happen.

Hana I kid, I kid. But seriously I haven't been able to get into my account at all for a few days.

NDesai
Oracle
Oracle

I feel kinda happy every time because it feels like something new will show up.

 

I don't check my self serve often anyways Smiley Tongue

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