10-31-2016 07:47 AM - edited 01-04-2022 03:50 PM
I had scheduled a plan change to go through today (6gb to 12gb fall promo), but my old plan was renewed instead. I am NOT on autopay and had a sufficient balance for the new plan. Please help.
Thanks!
10-31-2016 09:19 AM
Same thing happened to me as well on auto pay.
Setup the new plan on the 25th, now today my account renewed on the old 6gb plan
10-31-2016 07:59 AM
@webeye I believe you will need to conatct one of the moderators directly. @Mary_M
When contacting them remember to give them your phone number and the plan you wanted to upgrade to.
