Scam

[davidjh]

I am getting charged twice a month for this service, that I never signed up for.

Who are you?

[Spudster]

@davidjh 

If you DO NOT have any services with Public Mobile, don't bother dealing with their customer service.

Go straight to your credit card provider and dispute all charges to Public Mobile and have them chargeback all of them.   

This way, the perpetrator of your card (if indeed someone had unauthorized use of it) will lose their service and have issues trying to keep their service without manually paying for it, which no one will lose sleep over.

[softech]

@JL9  Reading it again, yes, it is possible OP is talking about that.

@davidjh   Confirm if anyone in your family have have used your credit card to activate new lines here.

Also, any chance you are using Koodo or Telus ?

If you have not used any of PM/Koodo/Telus, and you certain it is not a family member, then just call the Credit card and reverse the charge.

[JL9]

Sound alike he is claiming he never used PM at all and his card has been fraudently used. Cancel the card and discuss remedies with your card company 

[Yummy]

How do you know it is Public Mobile?

Do you have any service with PM?

Did you ever had service with PM?

What was the charge amount?

[dust2dust · Accepted solution]

Call your credit card and reverse all the charges from here and check all other transactions and replace the card. Obviously your card has become compromised.

[softech]

@davidjh   Was your last renewal date on April 1st?   There was a major problem for Autopay on April 1st and some people got charged twice.

No worry, just open a ticket with Pm Support and they will sort this out

1. If you have access to My account: Click on the bubble on the lower right or https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there