06-13-2021 11:58 AM - edited 01-06-2022 02:31 AM
It was working fine until today, now it says my sim card is unregistered.
06-13-2021 03:21 PM
If you have tried everything listed here.
Contact a moderator for assistance:
https://www.publicmobile.ca/en/qc/get-help/articles/contact-a-moderator
06-13-2021 01:18 PM - edited 06-13-2021 01:19 PM
@Ry709 wrote:It was working fine until today, now it says my sim card is unregistered.
Unregistered means there's a network problem, service was switched to another sim, or your service is cancelled. Can you still log into your account?
06-13-2021 12:30 PM
@Ry709 open a ticket with mod and check with that what's the SIM card number on the system.
(After you open a ticket with mod, please monitor your Community inbox, envelope on the top right. Mod will communicate with you via messaging within Community)
1. For faster response (2 to 48 hours), Click on the bubble in the lower right corner and request moderator assistance, or you can also use this direct link instead https://publicmobile.ca/chatbot , then type "Submit a ticket", select Account-specific issue, then select I need a human now. Follow the prompts to submit a ticket.
2. Or you can Send a private message to the moderator here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
06-13-2021 12:24 PM
if is still have same issue you have to Submit a ticket to customer service by Moderator Team,
Here’s how to contact customer service by Moderator Team,
Good Luck
06-13-2021 12:24 PM
@Ry709 wrote:Tried all suggested options and still not working
Does you Self Serve account status say Active?
Check if your phone is blacklisted here:
https://www.devicecheck.ca/check-status-device-canada/
06-13-2021 12:22 PM
Tried all suggested options and still not working
06-13-2021 12:20 PM - edited 06-13-2021 12:25 PM
06-13-2021 12:07 PM - edited 06-13-2021 12:24 PM
can you do try reseat the SIM card
1.power off your device
2.take out the SIM card,
3.wipe it clean,
4.put it back and power on,
5.toggling airplane mode off/on,
it happened sometime you know, A normal reboot without reset, didn't work. At least try it,
only work after reseating the SIM card.
can you try it selecting the network to "3G ONLY"
for iPhone visit HERE
or HERE
for android visit HERE ,
what is mean for Rebooting the phone means to turn off your phone and turn it back on.
Good Luck
06-13-2021 12:03 PM
@Ry709 did you try to reseat the SIM (power down the phone, take it out for a minute and put it back in and power up)
if still not work, do you have a 2nd phone you can try? put your SIM on the other phone and see if you get the same message.
If both fail, you might have to open ticket with mod to confirm the SIM number on the system matches what you see on the SIM card.