STOP HALT DISCONTINUE SERVICE

[Adamthebad]

Stop service as this public mobile cannot port all numbers

[Adamthebad]

not long at all being handled now

[hTideGnow]

hi @Adamthebad 

the number is from Telus,  there's zero reason that it cannot be ported into Public Mobile.  You can port it even if the account is in suspended stage

Work with PM agent is the way to go.  If agent said cannot be ported, ask them to escalate and ask them for the reason.  

Good luck if you insist to go the long complain way instead of the quicker way to get it resolved 

[Adamthebad]

Have all the email replys ans tickests needed

[computergeek541]

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@Adamthebad wrote:

CCTS Complaint # COMP-01367852-PT & COMP-01367853-PF – Failed Port, No Service, Full Refund Required I have already filed a formal complaint with the CCTS case # COMP-01367852-PT & COMP-01367853-PF. My port failed on 19 DEC2025 , no service was ever activated, and I received no benefit.

I was charged $22 despite this. The no-refund policy was not clearly disclosed during signup, violating CRTC Wireless Code Section A. I am not logging into Self-Serve or using the chatbot again. Resolve this by issuing a full refund and removing my payment method immediately, or I will let the CCTS handle it fully.

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Contacting the CCTS is the right of every customer and will admit that they can be helpful. However, the first and only thing that they will do is encourage the carrier and the customer to work it out. Posting messages about the dispute wiill not help as the everyone reading your messages here so far are other customers.  Other customers cannot fix your account isssues.  Only Public Mobile customer support agents can do that.  To do that, they need to be contacted.  Unfortunately, posting messages in a message forum is not the same thing. 

[computergeek541]

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@Adamthebad wrote:

The phone number starting with 825-996-xxxx is from Alberta, Canada. Area code 825 is a province-wide overlay code for all of Alberta  which was introduced in 2016 alongside existing codes like 403, 587, and 780, with 368 added later . It serves the entire province, including cities like Edmonton, Calgary, Red Deer, and more, NOT JUST HANNA. The prefix 996 is assigned within this area code, but due to the overlay system, it DOESN'T TIE to a specific city or exchange location beyond Alberta or in Alberta as a whole. It's commonly associated with mobile, VoIP, or new landline numbers across the province.

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Sorry, but once again, the above isn't right. There is simply no such thing as a block of phone numbers that is province wide.  The 825 area code is overlay for the province but a specific block of phone numbers can never be assigned to more than one city.   The 996 prefiix numbers in the 825 area code are ALL phone numbers belonging to Hanna, Alberta.  From the official source:  https://www.cnac.ca/co_codes/co_code_lookup.htm

[hTideGnow]

hi @Adamthebad 

What you said was wrong and Oracle has provided you with the correct information 

And no point to argue further. important thing is your number can be ported into PM and you just have to message support agent and not keep arguing with your fellow customers.  have you submitted a ticket with PM agent yet?? They could have resolved the issue if you submitted them a ticket an hour ago

[softech]

@Adamthebad as said above, all numbers have a rate center city assigned. You can live in another city and can still choose that phone number, that doesn't change the fact that this number is assigned to Hanna and the  portability is tied to this rate center, Hanna.  

More info about why your number is tied to a rate center city and not province 

https://en.wikipedia.org/wiki/Rate_center

[Adamthebad]

The phone number starting with 825-996-xxxx is from Alberta, Canada. Area code 825 is a province-wide overlay code for all of Alberta  which was introduced in 2016 alongside existing codes like 403, 587, and 780, with 368 added later . It serves the entire province, including cities like Edmonton, Calgary, Red Deer, and more, NOT JUST HANNA. The prefix 996 is assigned within this area code, but due to the overlay system, it DOESN'T TIE to a specific city or exchange location beyond Alberta or in Alberta as a whole. It's commonly associated with mobile, VoIP, or new landline numbers across the province.

[softech]

It is not.  It is a number based in Hanna, AB only.  Each number has a base city and is linked to a rate center of a particular city and not Provincial wide

Your number is based in Hanna and there are only limited carriers you can port over, not all carriers.  You are lucky it is a Telus number and it can be ported within all Telus brands, PM included.  With such number, you can also ported to IrisTel, Distributed, ISP Telecom and nowhere else (for example, you cannot port it to Rogers or Bell)

[Adamthebad]

825996 is ALBERTA wide not just the badlands

[softech]

@Adamthebad that is a phone number from Hanna, AB.  It is a Telus phone number and for sure PM CS agent can help to make it happen 

We are just customers here.  So, you only need to engage agent by message them here:       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there           

[Adamthebad]

825996....yes it can BE ported...I have tried same prefixes the last FOUR are the ISSUE

[softech]

@Adamthebad 

If you can provide me the area code and the next three digit, I can tell you if the number can report into PM

[Adamthebad]

i know what can be ported...when i use a different number it will work

[hTideGnow]

hi @Adamthebad 

it is unnecessary and the time wasting effort to go through the complaint route 

I don't think you have worked with PM support agent on this.  This is something fixable or in case they cannot, they will provide refund.  they will provide refund on any unsuccessful activation or port

if you don't want to waste more time, please work with PM support.  you can submit by direct message:  

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Adamthebad]

CCTS Complaint # COMP-01367852-PT & COMP-01367853-PF – Failed Port, No Service, Full Refund Required I have already filed a formal complaint with the CCTS case # COMP-01367852-PT & COMP-01367853-PF. My port failed on 19 DEC2025 , no service was ever activated, and I received no benefit.

I was charged $22 despite this. The no-refund policy was not clearly disclosed during signup, violating CRTC Wireless Code Section A. I am not logging into Self-Serve or using the chatbot again. Resolve this by issuing a full refund and removing my payment method immediately, or I will let the CCTS handle it fully.

[Dunkman]

@Adamthebad 

Are you porting from Koodo prepaid or postpaid? 

If Koodo prepaid, you will need to contact customer service agent to manually complete port. 

As mentioned early by Softech, if you give him the first six digits of your phone number, he can determine whether your number can be ported. 

[Adamthebad]

Did you use the PM app to start the porting process? yes

- Did you use a different email address for each number ported?  no one email

- Did you reply with YES from your old carrier confirming you are porting to PM?  NO  number is in valid was the message

- Did you confirm with YES within the 90 minutes window? no number was invalid

[softech]

@Adamthebad 

give me the area code and the next 3 digits, I can confirm if it can be ported into PM

[Adamthebad]

no... no koodo

[Adamthebad]

only have one email for this...and YES I know how to follow instructions...90 minutes never came up as message says NUMBER INVALID

[softech]

@Adamthebad are you trying to port from Koodo Prepaid service?

Or if you are porting from elsewhere, give me the area code and the next 3 digits, I can confirm if it can be ported into PM

[Adamthebad]

ported to public by public instruction untill I recieved  the message: NUMBER invalid

[BKNS27]

@Adamthebad 

Could we get more details on how you ported all your numbers over to PM?

- Did you use the PM app to start the porting process?

- Did you use a different email address for each number ported?

- Did you reply with YES from your old carrier confirming you are porting to PM?

- Did you confirm with YES within the 90 minutes window?