I am paid up until mid April. Do I lose what I paid?
Have you tried the "Find my phone or iPhone" in google. It is pretty good I have used it in 2 occasions and located the phones (but discovered it was that the phone had slipped off, in the car, so, I could not heat it rong when I tried calling it...)
I finally was able to suspend my cell phone service on my stolen cell phone.
I changed my email, & there was an ERROR.
Now, I can't get into my account!
How to rectify??
It may be a glitch, try clearing cache, incognito window or another browser/computer. Then try both your old email and new to see which is still working.
I need step by step information to get to this place.
You need to login in to your self serve account, not the community where you are posting the questions. Open another tab with PM website and click "My Account" at the top right corner.
@Canuck2000 First, most important, login to your self serve account and Suspend Service under Lost/Stolen phone. Then get a new SIM card, login to self serve, Change SIM and reactivate service. This will preserve your phone number and plan renewal date.
To report your phone stolen and blacklist it click this: message to moderators to send a private message to the moderator team and report it stolen.
I am paid up until mid April. Do I lose what I paid?
Don't worry...you don't need a new phone number..and you will not loose what you have paid. But you need a new COMPATIBLE phone and a new sim card. and everytihng can be done in your self serve account..in the tab PLAN/OPTIONS and CHANGE SIM CARD NUMBER. And everything will be OK.
I am paid up until mid April. Do I lose what I paid?
Firstly suspend your service as @jotsang mentioned.
Then when you have a new phone you can either buy a new sim card online or anywhere like London Drugs (Not Walmart), and then log into your self serve account and change sim. This will change your phone number to the new sim and deactivate the old sim.
