If your Phone is lost or stolen, you can suspend your service by logging into your Self Serve account > Plan and Add-ons > Lost/Stolen Phone > Suspend Service.
You can order a new SIM card by sending us an email via Contact Us link. Please follow this article to see how you can order SIM card. Once you receive your new SIM card, you can change the SIM card number on your account via Self Serve by going to Plan and Add-ons > Change SIM card number and resume your service by going to Plan and Add-ons > Lost/Stolen Phone > Resume Service.
If you have LOST your HANDSET, OR, your HANDSET was STOLEN, LOG INTO YOUR SELF-SERVE, Then click the Plans and Add-ons toggle, then look for the LOST/STOLEN Phone Toggle, and follow instructions to SUSPEND your ACCOUNT to PREVENT others from USING your LOST/STOLEN Handset.
ALSO, YOU SHOULD DE-LIST Your CREDIT CARD/ Visa/MC Debit to prevent further unauthorized action
As there are some ppl who aren't aware of this, perhaps Public Mobile should make ppl aware of this, so that ppl are better educated? I encountered a person who was unaware of this, and had to direct him/her in the proper direction. This is just as important as anything else, especially if ppl are now to do all this themselves
Thanks for sharing this imformation. the other thing I want to know is that do I need to pay for the plan fee during the suspension?
thank you very much
So I have suspended my service and my due date is coming up, I don't plan on activating it till end of month with I get my new phone. Will my account be okay? As I am on the older plans. I am afraid to lose it due to account not being paid until I reactivate it again.
Thanks fo the help.
So i selected the lost/stolen phone option when i lost my phone.
It took 2 weeks and got another identical phone with a new sim card and activate it with the same account.
Here's the thing when i input my lost/stolen phone IMEI in the database it does not show as stolen.
It's been over 2 months now.
So how can i add the IMEI of my old phone which was lost/stolen in the canadian database?
I don't think PM blocks IMEI numbers of phones automatically when you report a SIM as lost/stolen. You may be able to request this from PM support specifically, however (if you still have the old IMEI and proof of ownership handy, that is).
You may contact PM support by clicking on the Contact Us link at the bottom of this page.