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SIM swap

BABY1301
Great Neighbour / Super Voisin

I'm trying to do a SIM swap but it requires me to log in to My Account which I haven't registered for. I tried registering but I can't receive a verification code because I don't have access to my number. How would I solve this?

1 ACCEPTED SOLUTION

Accepted Solutions

dabr
Mayor / Maire

@BABY1301   You'll need to submit a ticket to customer support via chatbot here:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

 

If unsuccessful with ticket, then send private message to CS_Agent here:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

You'll need to verify that you are the account/number holder with CSA's

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3 REPLIES 3

dabr
Mayor / Maire

@BABY1301   You'll need to submit a ticket to customer support via chatbot here:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

 

If unsuccessful with ticket, then send private message to CS_Agent here:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

You'll need to verify that you are the account/number holder with CSA's

BABY1301
Great Neighbour / Super Voisin

Thank you @dabr!

JL9
Mayor / Maire

Once you get self serve account squared away just go in and click on change sim card, pretty painless process, follow the steps and you will be good to go