SIM swap

[BABY1301]

I'm trying to do a SIM swap but it requires me to log in to My Account which I haven't registered for. I tried registering but I can't receive a verification code because I don't have access to my number. How would I solve this?

[JL9]

Once you get self serve account squared away just go in and click on change sim card, pretty painless process, follow the steps and you will be good to go

[BABY1301]

Thank you @dabr!

[dabr · Accepted solution]

@BABY1301   You'll need to submit a ticket to customer support via chatbot here:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If unsuccessful with ticket, then send private message to CS_Agent here:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You'll need to verify that you are the account/number holder with CSA's