SIM swap protection

[GalaD]

Does PM have SIM swap protection feature? I used to use it with other providers, but don't know if PM has it. 

[Dunkman · Accepted solution]

@GalaD 

No point contacting customer service agent.  There is no password protection with PM.

Here is some additional information:

https://www.publicmobile.ca/en/ab/get-help/articles/sim-swap-fraud

[GalaD]

Actually, I tried to do it, but you need to choose a type of ticket you want to submit, and there is no type like other, and all available topics require the information, like new SIM number, if I choose SIM change option. I will try to submit under non related topics though.

[Rastin]

I don't know but you could send a ticket to pm and see if it's possible to put a password on the account for any changes to the account.  It doesn't hurt to ask.

[GalaD]

Thank you for your response. Do you mean two steps identification with text messages? I read that it doesn't necessarily protect from SIM swap. 

[hTideGnow]

hi @GalaD sorry, no such option with PM.  But porting always requires a text authorization and that is the way to avoid sim fraud here