SIM order online but not delivered

[Ichola1]

I ordered a SIM card online for someone with my credit card. The order was made on 29 June. We were supposed to be delivered on July 9th. But we do not have been delivered until today.

Ichola1

[Ichola1]

I get it the day after I make this post.

Thanks. 

[Ichola1]

We get it today. Thanks

[eyye]

The same problem😞The first order on 25th April. After compliaint, they re-ordered three time with the last one on June 22nd. But all not arrive.😞😞😞

[Ichola1]

OK, so she needs to wait until next week.

Thanks, hairbag1

[Handy1 · Accepted solution]

@Ichola1 

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up .otherwise reach out to support for a status up date for when it shipped and when you can expect

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hairbag1]

@Ichola1 

please allow up to 3 weeks for delivery via Canada Post.

edit...maybe more as there was a long weekend involved (Canada Day)