07-22-2023
02:19 PM
- last edited on
07-22-2023
05:53 PM
by
computergeek541
I signed up my daughter into Public mobile and registered a sim card got a new number, payment went through but not signal not connection, nothing. I need help
Solved! Go to Solution.
07-22-2023 02:47 PM
I rebooted the phone and it works now 🙂 Thank you!!!
07-22-2023 02:29 PM
@claudiata Try rebooting the phone . And if possible can you try sim card in another phone to test . If no dice . It’s possible you need to submit ticket with support to re provision the sim for you on their end .
message support directly
while your already here and logged in the community you can send a private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
07-22-2023 02:29 PM
Try to reseat the sim card once.
Also, you can try to click Reset All Networks
If still does not help, likely a sim provisioning issue. Easy fix for PM support and you just need to open ticket with them by messaging here
07-22-2023 02:24 PM
Try rebooting device, resetting network connections, and toggling airplane mode on/off.
Also, try the PM SIM card in another (known to be working) device to see if service works with it.
Then you'll be able to determine whether device or account/SIM issue.