SIM not registered on iphone

[GaryYork]

Transferred number last night, and confirmed SMS, then installed SIM but phone does not register the installed SIM and cannot receive calls or text.

[computergeek541]

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@BKNS27 wrote:

@GaryYork 

Normally it takes up to 2 hours to complete the porting process and your old SIM will continue to work. Once you see the SOS on your phone then power off your phone and switch to the PM SIM and power on your phone.

Since you replied to the text with YES confirming you are porting over to PM.

Contact a CS_Agent by clicking on the Chat bubble and type in Submit a Ticket for an agent to investigate. It could be a provisional issue with your SIM.

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SIM not registered is not a number porting issue, so whether or not the customer has responded with a YES text message would not be a factor in fixing this.  Also, even if the porting hasn't been completed, the Public Mobile SIM card should still be able to connect to the network.

[BKNS27]

@GaryYork 

Normally it takes up to 2 hours to complete the porting process and your old SIM will continue to work. Once you see the SOS on your phone then power off your phone and switch to the PM SIM and power on your phone.

Since you replied to the text with YES confirming you are porting over to PM.

Contact a CS_Agent by clicking on the Chat bubble and type in Submit a Ticket for an agent to investigate. It could be a provisional issue with your SIM.

[hTideGnow]

hi @GaryYork 

where you got the iPhone from? private sell? if so, did  you check if the phone is clean?

https://secure.koodomobile.com/checktransfereligibilityparrot/checkSingle.do

also, test if another sim from another carrier works 

if your sim works, make sure iOS is updated and put back the PM sim to test 

[Handy1]

@GaryYork  Have you tried rebooted the phone yet ? Try it if you haven’t already first . If still no luck engage support to fix 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437