SIM disabled. Need PUK code

[Teradyne]

Hello

Phone is giving me message that the SIM (physical) is disabled and need the PUK code.

PUK does not appear on the plastic credit card that the SIM came with.

Help!

[Teradyne]

Obtained PUK code in separate ticket.

Please close this call. Tks

[computergeek541]

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@Teradyne wrote:

PUK does not appear on the plastic credit card that the SIM came with.

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Please ignore that false information that you have seen in search results and various websites.  To date, I have never seen the PUK for the SIM card on the plastic part attached to the SIM card or anywhere on the packaging of a SIM card for any carrrier.  Public Mobile does not provide this code unless the customer requests it.

[computergeek541]

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@Teradyne wrote:

Hello, Sure thing

Current customer. phone is showing "SIM card is PUK locked - Emergency calls only"

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Only a Public Mobile customer support agent can provide that code.  Please open a ticket using the chatbot.  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[Dunkman]

@Teradyne 

Looks like you will need to contact customer service agent.

Click on chat icon on right lower corner of website. Follow prompts to submit ticket for CSA help

[Teradyne]

Hello, Sure thing

Current customer. phone is showing "SIM card is PUK locked - Emergency calls only"

[Dunkman]

@Teradyne 

More details would be helpful.  New customer versus existing? 

What exact message is your phone showing?  

If new customer, is your phone locked to previous carrier?  

Here is additional information:

https://www.publicmobile.ca/en/ab/get-help/articles/where-to-find-your-puk