SIM card

[Starr2]

When I try to change my SIM card number I enter it then when I hit save it won't save or change.

[softech · Accepted solution]

@Starr2   if you don't have a laptop , you will need PM support to help to make change to the Sim card on your account.  Please open a ticket with them

1. Please open ticket via Chatbot (requires access to My Account) using direct link: https://publicmobile.ca/chatbot.

Start by typing "Contact agent ", then click "Contact Us", then click "Other", click "Click here to submit a ticket ↗""
Next, enter your Community login, then enter your question.  Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Starr2]

I don't have a laptop.

And what is incognito mode?

[hairbag1]

@Starr2 

log in to your account on a laptop but use incognito mode...

[dust2dust]

Were you doing that on a non-mobile browser? If not, do.