SIM card

[Diane1948]

Added and activated SIM card. Cell phone is not working 

[Natalia7]

Hi @Diane1948 
When I activated my SIM card, I was given a warning that it might take 24-48 hours for everything to transfer over and work correctly. It took far less for me. How long as it been since you activated?

I was also told that there is a small chance that the SIM card may not work. Most phones now are unlocked- it's illegal to sell locked phone now- do you have an older phone?

[computergeek541]

@Diane1948 

Please realize that posting a message here is unlikely to yield a response from Public Mobile. In addition, everyone participating so far in this message thread is a customer.

[Diane1948]

All this information was already provided, please check your records

[gpixel]

@Diane1948 

you can contact customer support mods

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

make sure to check your inbox(top right corner envelope icon) periodically, for a response

[hTideGnow]

@Diane1948 

you said added and activated a SIM card.. did you mean you added a 2nd line or so? 

If so, use your SIM card on your original phone

.  If not, then you have to either contact the Mod or try it on a 2nd unlocked phone.

[JK8]

@Diane1948 

Can you try try the SIM card in another unlocked phone? 

[Dunkman]

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@Diane1948 wrote:

Where is the self service option?

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Your self service account manages your PM account.  I assume that you are unable to access if your account was not set up properly.  

https://www.publicmobile.ca/en/on/get-help/articles/create-a-self-serve-account

Did you activate a new PM number or port over your number from another company? Did you activate at home or in store?

[JK8]

@Diane1948 

Is there an outage in your area?

https://www.telus.com/en/qc/outages

[JK8]

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@Diane1948 wrote:

Where is the self service option?

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https://selfserve.publicmobile.ca/

[Diane1948]

Where is the self service option?

[Diane1948]

Tried all of the above. Phone unlocked. States service is not available 

[Diane1948]

Yes tried restarting the phone 

[Diane1948]

Cell phone is not working with your new SIM card

[Triguy]

Check your credit card to see if it was charged.  Also log into your self serve account to see the status.

[JK8]

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@Diane1948 wrote:

Added and activated SIM card. Cell phone is not working 

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What message are you getting? 
Is your phone unlocked?

Try rebooting phone.
Try resetting network settings.

[computergeek541]

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@Diane1948 wrote:

Added and activated SIM card. Cell phone is not working 

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Did you try restarting your phone? Which model is it and does it have UMTS 850 and 1900MHZ?