SIM card

[Oilan]

I can't use the SIM card activate phone. 

[Chalupa_Batman]

Please click on that arrow in your box and edit your phone number and other private info. These are not private forums. 

You need to contact support to send out a physical SIM card.

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[Oilan]

My present SMS and phone number is 1604xxxxx, my phone cannot support e_SIM and I need to reset your eSIM activation and switch to physical SIM card. MY physical SIM card ICCID number is 8912230000xxxxxxxxxx.

Please help me to solve the problem, thank you! 

[BKNS27]

@Oilan 

Your will need to purchase a SIM. It is available for $5 at Amazon with fast shipping. If you order from PM, it will take about 2 weeks to 3 weeks to arrive.

Once you have the SIM, login with the email you used for the purchase of the 50% off promo.

[Oilan]

My phone cannot support e_SIM and need to reset the system in last step Esim activate. 

[hTideGnow]

hi @Oilan 

can you provide us more details?

and your sim card is a PM sim card? never used before?