SIM card

[Obaida]

If I have an old SIM card can be used instead of getting new one ?

[hTideGnow]

hi @Obaida 

PM support usually is good.  Just that too many people activate over the weekend and caused the issue. Stay here for another month and try it out

but if you decide to go, you can port out your phone number and account will be closed after the port

or if you don't need the phone number, just go to My Account, Payment page and click Manage Subscription and turn off "Subscribed"

[kb_mv]

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@Obaida wrote:

I have opened new account yesterday and I decided to close the account before the next bill.

I have few questions and couldn't get a hold of anyone officially PM as customer services, lack of supports is huge downside.

What is the steps to close the account once it's activated ? 

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@Obaida To close the account make sure >manage subscription>subscription renewal is turned off. After the plan tries to renew it will fail and 90 days later the account and number are gone for good.

[Obaida]

I have opened new account yesterday and I decided to close the account before the next bill.

I have few questions and couldn't get a hold of anyone officially PM as customer services, lack of supports is huge downside.

What is the steps to close the account once it's activated ? 

[Handy1]

@Obaida  No sorry SIM cards are non refundable , but worth having a spare in case you lose or damage yours or to give to friend or family member to join public mobile and use your refferal code and reward the both of ya 

[hairbag1]

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@Obaida wrote:

how to cancel ordering new SIM as new costumer cand get a refund ? I sent msg to PM agent still no reply, it's ben 3 hours. can I 

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Use this link to message Customer Support...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[slusagm]

Sim card orders are non-refundable

[Obaida]

how to cancel ordering new SIM as new costumer cand get a refund ? I sent msg to PM agent still no reply, it's ben 3 hours. can I 

[Obaida]

If I ordered SIM , can I cancel the SIM card I have ordered and get a refund or no?

[Handy1]

@Obaida  Start to create new account and choose already have physical SIM card on the app then you will have to eneter the SIM card number , if it gets green check ✅ then it’s good to go , if not then you need new card 

[Obaida]

how to figure out if it's been used or not, I had PM account before but I'm sure this SIM was a spare one

[Handy1]

@Obaida  No SIM cards are onetime use and can only be activated the onetime, you need a new SIM card to activate 

[hTideGnow · Accepted solution]

hi @Obaida if the old sim card was used and activated before, no, it cannot be reused, you need a new one