SIM card

[gdusastre]

I’m a new customer facing issues with my SIM card, I lose service and need to restart my phone several times per day 

[Handy1]

@gdusastre  Support usually reply with in the hour sometimes longer , just have to keep an eye on your community in box for their response . Or you can use this link to keep watch 

https://productioncommunity.publicmobile.ca/t5/Get-Support/SIM-card/m-p/1112917#U1112917

[gdusastre]

Thank you I just used the link you provide and will see if I get any response and solution.

[gdusastre]

I tried several times to open a ticket from different browsers, it always returned and error message and "try again" very frustrating, no way to talk to a human, terrible customer service

[Handy1]

@gdusastre  Yes chat bot is broken . You can use this direct link to support 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[gdusastre]

my iphone is fine, and was working fine with Telus and the Telus Sim card juts before i moved to Public ... chat box is useless,i tried 3 times to open a ticket ad everytimes it ended an "error, try again" . No way to talk to someone, very frustrtaing, terrible csutomer service

[Andy85]

Hi @gdusastre,

Are you using a physical sim or an eSim?

[hTideGnow · Accepted solution]

HI @gdusastre 

you sure it is not your phone? try to take the sim out, wipe it and test again.  

And test in the sim in another phone to confirm 

if same, please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@gdusastre  Please submit ticket with support to refresh your account 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437