SIM card problems after activation

[Hadassahgrace]

Hey, 

I just got a sim card today for my first time. My iPhone 6s is unlocked and it still works good.

I just got the SIM card just over 2 hours ago and got it activated at the store however, I got home and no matter what I try nothing will work. My phone just keeps saying no service. I’ve powered my phone off and waited a few minutes and then put the SIM card in. I’ve reset things, turned airplane mode on and off but nothing will work.
If anyone knows how to help please let me know. 
thank you. 

[Sab33]

I've same problem

[darlicious]

@Hadassahgrace 

Once customer support provisions your sim card you can create your self serve account as you will be able to recieve the 6 digit alphanumeric via text message from 611.

You will also need to connect to the internet via wifi to check for updates then connect via iTunes update your carrier profile so that your data works. Turn on your SMS/MMS messaging so you don't need to use iMessage and use unnecessary mobile data. Turn off wifi assist if its enabled.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[VIP_Tech]

@Hadassahgrace 

after 48 hours not getting reply send Private Messages to Customer Support Agent

[Hadassahgrace]

Okay cool! 
Thank you so much 

[Hadassahgrace]

It’s a new number 

[Hadassahgrace]

Hey,

yes that is correct. I’ve had other SIM cards in it and it’s been good. I had to pay the store for the plan and the SIM card. 

[softech]

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@Hadassahgrace wrote:

Hello,

yes I have tried it in another device and it hasn’t worked. I sent a ticket out to PM. 

---

I think it is SIM provisioning issue, it is a VERY common problem this week.

But as I said, they can fix this quickly after they pick up the ticket.  So, just monitor your Community inbox for their reply

[Hadassahgrace]

Yea I have tried that but I can’t get the verification code. 

[Hadassahgrace]

Hello,

yes I have tried it in another device and it hasn’t worked. I sent a ticket out to PM. 

[VIP_Tech]

Hi @Hadassahgrace 

you getting new number or transfer old number to PM,

[esjliv]

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@Hadassahgrace wrote:

Hey, 

I just got a sim card today for my first time. My iPhone 6s is unlocked and it still works good.

I just got the SIM card just over 2 hours ago and got it activated at the store however, I got home and no matter what I try nothing will work. My phone just keeps saying no service. I’ve powered my phone off and waited a few minutes and then put the SIM card in. I’ve reset things, turned airplane mode on and off but nothing will work.
If anyone knows how to help please let me know. 
thank you. 

---

@Hadassahgrace  - you said the iphone 6s works good, meaning, other SIM card work in it? IS that right?

Were you charged for the activation?

Can you check:

• Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.
• Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

[HALIMACS]

@Hadassahgrace 

If you activated in-store, try setting up a self-serve account to ensure it's displaying as an ACTIVE service.

Click ➡️  create a self-serve account.

[softech]

@Hadassahgrace   Did you try putting your SIM in another phone and see if you got the same result?  Possibly just a SIM provisioning issue.  (Unfortunately, this is a common activation this week 😞  ) 

No worry, it is an easy fix on PM side, just open a ticket with PM Support, once they got the ticket, they can fix it quickly:

1. For faster response (2-48 hours) and you have access to your Self-Serve My Account, Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or if you don't have access to Self-Serve My Account, you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there