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*SIM card does not allow access to Public mobile* New Walmart card. New activation today. ideas?

dingaling
Good Citizen / Bon Citoyen

New Walmart card reads IMEI OK. Just activated. No Rx bars on phone. Message: SIM card does not allow access to Public Mobile. No service. Please help.

8 REPLIES 8

CS_Agent
Customer Support Agent

Hello dingaling,

 

Thank you for reaching out to us.

 

If you are still experiencing "No Service" issue, please send us a Private message for further assistance.

 

We are looking forward to your response.

 

Cheers

 

Abdoulaye

 

 

dingaling
Good Citizen / Bon Citoyen

Hi galaxy 17,

If you can get an IMEI by dialing *#06*, your SIM should be good. If you can't, your SIM may not be inserted correctly. Or it may be damaged. If you do get an IMEI, by turning off, then on, your phone should activate. Best of luck.

dingaling
Good Citizen / Bon Citoyen

Hi mimmo,

I re-seated the SIM and booted my HTC One-V. It worked immediately. I am very pleased with the service at this early date. Thank you for your advice.

will13am
Oracle
Oracle

This is a strange outcome.  I suggest sending a private message to the moderator team and have them investigate the activation.  The moderator team can be reached via private message using this link.  Refer to the following link for information on contacting the moderator team.  Good luck and welcome to this service.


http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

dingaling
Good Citizen / Bon Citoyen

If your phone can read the IMEI using *#06# the SIM card should be compatible. In my case. I re-seated the SIM card, in the correct position of course, and then re-booted my phone. My HTC ONE-V works great!

dingaling
Good Citizen / Bon Citoyen

I was able to solve my own problem by re-booting the phone. It works GREAT!!

mimmo
Retired Oracle / Oracle Retraité

@dingaling what phone are you using? Can you try sim in another phone?

galaxy17
Great Neighbour / Super Voisin

Hi. I have a very similar issue. I received a SIM in the mail, followed activation yesterday and paid for a plan, the phone looks compatible (HTC 10) but says the SIM card does not allow to connect to this network (when manually forcing a connect to public mobile).

 

Any ideas? Cheers

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