SIM Card PUK Code

[Cuschimu]

Entered the wrong code 3 times. It wants a PUK Code now

[softech]

@Cuschimu 

test your sim card on another phone.  if the sim works on another phone, then it shows that is NOT the SIM PUK you are looking for.  Since it is not the sim card PUK code,  it is correc that the PUK code you got from PM won't work.   In such case, you might want to contact Samsung for the Samsung master code 

(and alternative way to confirm that it is not the sim card PUK you need, you can test using another working sim from a friend and put into the Samsung phone.  If you still get a PUK error, then it further confirm that you need to call Samsung for a master code to unlock)

[Cuschimu]

Thanks for the help!
I was able to get PUK Code from the support staff; however, the code for some reason did not work. After multiple tries, we decided the best course of action was to get a new eSIM.

Because the phone was effectively locked up without the PUK code, making it impossible to access Public Mobile app to add a new eSIM, we basically entered wrong PUK codes 10 times to permanently void the eSIM. Afterwards, we were able to unlock the device using device PIN, and proceeded to add a new eSIM

[CSA_PM]

Hello @ Cuschimu

I sent you a private message. 

You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
 

CSA_PM

[Cuschimu]

Thank you, it is a Samsung phone. It says SIM card is locked. Please enter PUK code. Please contact network provider for more details.

[hTideGnow]

hi @Cuschimu 

did you set a PIN protection on your sim card?

if it is a sim card puk code you need , PM support can help

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[softech · Accepted solution]

@Cuschimu 

what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM  Card, SIM cannot be accessed" or on an iPhone's status bar showing  "Locked SIM"
         open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
          or use this direct link to open Chatbot ticket: https://urlshortner.tiia.ai/xYpc_I 
            **Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there.

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." , 
      call  Samsung 1-800-726-7864 for a master unlock code.
      The only info you will need to provide is the IMEI and where the phone was purchased

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
          You have to ask the carrier where you got the phone from for the carrier help unlocking it.
           (Sorry, for this particular issue, PM support would not be able to help)