SIM CARD SCAM!

[SifoFino]

purchased a physical sim card online. Credit card was billed on Dec24/2024. have not received it as of yet. it has been 26 business days. 

cannot create a support ticket. who do I send the support ticket to? why do i get a 404 error/page not found?

Is Public Mobile a scam?

[Phil_Adelphus]

@SifoFino  The link should take you to a pre-addressed private message page where you just fill in the subject line, explain your problem in the text box, then hit Send.  It should already be addressed to CS_Agent, you shouldn't have to enter it yourself.  Try the link again (you must be logged in to this community for it to work)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[hTideGnow]

hi @SifoFino every community member and use this link to message support.  Please click:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

if it does not work for any reason, post is the screenshot 

[SifoFino]

thank you for the response & info. 

how are you able to access customer service with that link?  I’ve entered CS_Agent as a contact & it does not show up as a contact. I don’t understand why you have that information but it is not available to paying customers.  45 minutes is excessive to spend trying to send a customer support message. 

[Phil_Adelphus]

@SifoFino  If it makes you feel any better, your 30 day plan does not start counting down until you activate a sim card, it's not already running as of the first payment.

[hTideGnow · Accepted solution]

hi @SifoFino 

not scam , just delivery delayed or lost.  Support agent can help,  you can  submit by direct message:  

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Chalupa_Batman]

Not at all @SifoFino  Public Mobile is a 3rd tier service of Telus. I've been with them for over 6 years now.

With the recent Canada Post strike, things get lost in the mail. This is what you do. Here are two options to get a new SIM card. Don't worry about the cost, a CS Agent will gladly credit your account once it's up and running.

To get a new SIM card the fastest routes are these.

https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.

Amazon - Here you can get it cheaper and maybe a few days wait $4.99

And here is how you get a credit for that SIM card.

You can submit  ticket by direct message:  

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage