SERVICE

[Rat_76]

Account is up to date.  Useage is 2.5 G.  Notification rec'd I was at 2 G limit. 

[Handy1]

@Rat_76  We are happy to hear you got it all sorted out 🙂

[Rat_76]

Thanks Handy1.  All fixed

[Rat_76]

Thank you Dunkman.  A little slow on the tech side but got all that now.

[Rat_76]

PS I have a 25. A month plan and earned a .5 G on a promotion.

[Rat_76]

Thanks I amended billing cycle start date and turned off data limit.

😊  

[softech · Accepted solution]

@Rat_76 

So, data is not working?

what plan do you have?

To avoid browser cache problem and you could have seen the wrong usage, please login My Account again using Incognito mode and check your usage again.

and are you on Android? best plan to confirm the data usage is your Mobile data usage screen on the device.  You just need to change the Start billing cycle on to match your current PM cycle start date.  You might want to turn off the Data Limit on the same screen as well

[Dunkman]

@Rat_76 

More details would be helpful

Was the notification from Public mobile or your phone directly?  Which plan are you on?  Is data working now?

If using Android phone, did you set up data usage limit?  

Also, sometimes your phone data usage may not be in synch with your PM payment cycle (every 30 days). 

[Handy1]

@Rat_76  Double check like this as you could be seeing old cached info 

Try again incognito/private mode

And or lap top /computer

                    OR

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info