Roaming

[Aprilg1]

I purchased add on roaming. All paid for. Not working

[Aprilg1]

I've tried that and several other things. Nothing works. Never had this issue before. First time in 2 months

[brainfreze]

When I used to travel down south with the add-on roaming package, restarting my phone usually cleared up any connection issues.

[Yummy]

@softech  Thank you for clarification.

It is a real mess with PM's US add-on.

What would be Proper advice to customers having issue with US add-on instead of just 'no 3G, no service'?

Thanks in advance!

[softech]

@Aprilg1   but add to @Meow  post, 4G or LTE are still used for Data and text and they should be connecting without much trouble

Only the voice could be challenge for using the 2G network

[Meow]

If this is a US add-on, USA discontinued 3G so it will be very difficult to get any connection. 2G is still availalble and you have to try to manually connect to t-mobile and activate roaming option.

[softech]

@Aprilg1   which US state and city you are at?

which roaming add-on you got? voice?text?data?

did you try to connect to T-Mobile?  this should be your first choice. 

And if you roaming add-on you got has Data, make sure you enable Roaming Mobile data on your phone

If T-Mobile is not connecting, try AT&T as well.  But many said AT&T is not connecting anymore